Privacy policy

This notice describes Lacson Ravello’s (Ravello Design dba Lacson Ravello , also referred to as “we” or “our”) privacy policy (referred to as “Privacy Policy”) and applies to the Lacson Ravello website and all online services and functions available through the website (“Website”). This Privacy Policy applies to you, as a user of the Website and as an end user of any products or content on the Website.

PLEASE REVIEW THIS PRIVACY POLICY BEFORE USING THE WEBSITE. IF YOU DO NOT AGREE WITH OUR PRIVACY POLICY, DO NOT USE THE WEBSITE. BY USING THE WEBSITE OR SUBMITTING ANY PERSONAL INFORMATION TO THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY.

Registration

Lacson Ravello requires users who wish to use the Website to register by completing the appropriate registration process. During registration, you will be required to provide contact information including your name, e-mail address, mailing address, telephone number, transaction information and date of birth. Lacson Ravello requires your true name and identifying information for registration via the Website.

Protection of Minors

Lacson Ravello does not permit children under the age of 13 to register on the Website or use any of its functionality for which registration is required. If you are age of 13 through 17 years of age, you may use the Website but only under the supervision of a parent or legal guardian who agrees to be bound by the Terms of Use and this Privacy Policy.

Personally Identifiable Information (PII)

PII is information that identifies you or can be used to identify, contact, or locate you. This includes, but is not limited to, your name, home or business address, email address, telephone number, and debit or credit card information such as the credit card number or billing address.

Lacson Ravello respects your privacy. We only collect PII through optional, voluntary submissions, such as email, survey information, and online registration forms when you make a purchase. The types and amount of personal information collected from these activities will vary, but in no event will we collect PII that is not voluntarily given by you when using the Website. You consent to Lacson Ravello using your PII to facilitate requests, track orders, to contact you if a problem arises, email you information about our services, or for other uses consistent with this Policy and your requests.

Log Data

Lacson Ravello collects statistical use data about your use of the Website (“Log Data”). This Log Data is purely statistical data. The Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Services, pages of our Services that you visit, the time spent on those pages, information you search for on our Services, log-in status including access times and dates, and other statistics.

Sharing with Third Parties

Lacson Ravello does not share your PII with third parties without your consent and as described in this Privacy Policy. We may share your PII with our trusted business partners in order to provide the Websites to you who are bound to confidentiality, such as payment providers and email and Internet service providers.

We may use service providers such as Google Analytics to collect, monitor and analyze your Log Data and, accordingly, such information may be shared with Google and potentially other service providers that have their own privacy policies (for example at http://www.google.com/policies/privacy) addressing how each party uses such information. We do not share your PII in connection with such Log Data.

Lacson Ravello may also share anonymous Log Data in the aggregate regarding the general use of the Website. This Log Data would not identify you personally or contain your PII. Should Lacson Ravello merge with or be acquired by another company, or if the business unit providing your service were sold to another company, any information collected may be transferred to and used by the resulting combined company. If Lacson Ravello were to cease operations, this data might be transferred to and used by another company, which offers similar or related products or services. While we cannot predict a great deal about such an unlikely event, we would hope this would provide you with continuity of service.

Third Party Links

We may display links to a third party service or website. Please note that we cannot control and cannot be held responsible for the privacy policies of such third party service. You should always read the privacy policy of a third party service to find out more about how personal information is collected and processed.

Cookies, Log Information and Opt Out

When you are logged into your account, Lacson Ravello sends one or more cookies (which is a small file containing a string of characters) to your computer or other device that uniquely identifies your browser. Lacson Ravello uses cookies to give the best experience using the Website. Lacson Ravello servers automatically record information that your browser sends whenever you log into your user account. These server logs may include various Log Data, such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you will not be able to use the full functionality of the Website.

User Communications and Opt-Out

When you send email or other communications to Lacson Ravello, Lacson Ravello may retain those communications and related e-mail addresses in order to process your inquiries, respond to your requests and improve our services. In addition, Lacson Ravello may use your username and email address to provide you with email newsletters, announcements, Lacson Ravello news about products and/or services and information about your user account. If you do not wish to receive these kinds of communications, you may “opt out” by checking the “unsubscribe” button at the bottom of the email.

Legal Compliance

Lacson Ravello may disclose any information we collect, including both PII and Log Data, if required to do so by law or under a good faith belief that such action is necessary to conform to the law or comply with legal process or to protect and defend Lacson Ravello’s rights, property, and customers, whether or not required to do so by law. Lacson Ravello reserves the right to contact appropriate authorities and disclose such information to them at its discretion when it appears that individuals using Lacson Ravello’s products or services are engaged in activities that are illegal or violate the Lacson Ravello Terms of Use.

Secured Information

Lacson Ravello maintains a variety of physical, electronic and procedural safeguards to guard your information and to deliver the services and features of the Website. While Lacson Ravello cannot guarantee that loss, misuse or alteration of your data will not occur, Lacson Ravello takes reasonable steps to prevent such occurrences.

Governing Law

This Privacy Policy is governed by the laws of the California. You agree and submit to the exclusive jurisdiction of the courts in Oakland, California for resolution of any dispute, action or proceeding arising in connection with this Agreement. Online Purchases and Other Terms and Conditions Some features of the Website may require payment. All purchases through our service are made through a third party payment provider and you agree to adhere to such third party terms and conditions.

Account Termination

In the event you desire to terminate your account, you must contact Lacson Ravello. Lacson Ravello will then terminate your account upon receiving your request.

Deletion of and Access to your Personal Information

In the event you desire to be informed of or access all of the personally identifiable information we hold about you, and you may do so by visiting your user account when logged-in to the Website, or by e-mailing us at the address the forth below. You also have the right to delete such personal information and your account at anytime. Please note, however, that once you delete such information, it may not be recoverable.

Privacy Policy Updates

Lacson Ravello will update this Privacy Policy as Lacson Ravello’s business and services expand and change. Updates to this policy will be posted on the Website, and your continued use of the Website will constitute consent to the new terms. Lacson Ravello encourages you to review this policy periodically for any changes that may have been posted.

Questions

If you have any questions, comments or feedback about Lacson Ravello’s use of your information or about this Privacy Policy, please contact us at inquiries(at)lacsonravello.com. Lacson Ravello will use reasonable efforts to promptly investigate any complaint you may have regarding our use of information and to comply fully with the legal and regulatory supervisory authorities responsible for enforcing Lacson Ravello’s adherence to the privacy principles stated above.

SMS Privacy Policy and Terms of Service

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

LACSON RAVELLO

5111 Telegraph Ave #219

Oakland, California 94609

hello@lacsonravello.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

 

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Ravello Design DBA Lacson Ravello (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In

The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify

If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description

Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency

Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at hello@lacsonravello.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure

The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty

The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements

You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction

You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content

You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

• Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity.
• Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age.
• Pirated computer programs, viruses, worms, Trojan horses, or other harmful code.
• Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received.
• Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act).
• Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution

In the event that there is a dispute, claim, or controversy between you and Us, or between you and Klaviyo, Inc. or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Oakland, California before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Ravello Design's principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.